We hope this letter finds you well! We know it's been difficult for everyone during this challenging time, and we just wanted to let you know that we haven't forgotten about you! We've been open but only seeing emergency patients during the last 8 weeks, as was mandated by the Governor of Illinois and the Illinois Department of Public Health.
As of May 11, 2020, we have been given the green light to reopen for routine dental care. During the last couple months, as we've been seeing emergencies, we have been making daily adjustments to our protocols to ensure they are meeting and exceeding the guidelines given to us from the American Dental Association (ADA), the Centers for Disease Control and Prevention (CDC), and the Illinois Department of Public Health (IDPH). Research is ongoing, and we are prepared to adopt new guidelines as evidence emerges. We are thrilled to be opening our doors again to all of our existing patients, and we look forward to welcoming new patients to the practice as well. To give us time to acquire the necessary supplies and implement changes, we will be fully open as of June 1, 2020 for routine dental care.
We have implemented a number of new protocols in addition to our already rigorous infection-control standards:
We are requesting that you be patient with us during this time. We will all be adapting to a new normal, and that can be frustrating for everyone involved. Appointment times will take approximately 20-30 minutes longer than previously, to allow us the time needed to effectively implement the changes we talked about above. We would not recommend scheduling your appointments on days where you have a very tight schedule to maintain, as there may be unexpected delays.
We can't wait to get back to the work of getting you smiling again!
Thank you!Your Team at Optima Dental Associates